jilimac Responsible Gaming
Gaming should always be a source of fun and entertainment — never a source of stress or financial harm. At jilimac, we are committed to providing every player in the Philippines with the tools, information, and support they need to keep their gaming experience safe, balanced, and enjoyable.
Our Commitment to Safe Play
jilimac believes that responsible gaming is the foundation of a trustworthy entertainment platform. We are dedicated to ensuring that every member in the Philippines can enjoy our games — from slots and fish games to sports betting — within healthy boundaries. We provide practical tools that put you in control of your gaming activity at all times. Our platform is strictly for players aged 21 and above, in line with Philippine regulations. If you ever feel that gaming is no longer enjoyable or is affecting your daily life, we encourage you to use our self-management tools or reach out to our support team immediately. Responsible gaming is not just a policy at jilimac — it is a core part of how we operate every single day.
Deposit Limits
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is in place, it cannot be increased until a mandatory cooling-off period has passed, ensuring you stay within your personal budget at all times.
Session Time Reminders
You can set session time reminders so the platform notifies you when you have been playing for a set duration. Taking regular breaks is one of the most effective ways to keep gaming fun and prevent it from becoming a habit that is hard to manage.
Cooling-Off Period
If you need a short break from gaming, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account will be temporarily restricted from placing bets or making deposits, giving you the space to reset and reflect.
Self-Exclusion
For players who feel they need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. Once self-exclusion is activated, it cannot be reversed during the chosen period, and all marketing communications will be stopped immediately.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or income level. It is important to be honest with yourself and watch for early warning signs before they develop into more serious issues. If you recognise any of the following patterns in your own behaviour, we strongly encourage you to take action and seek support without delay.
Chasing Losses
Continuing to play in an attempt to win back money you have already lost is one of the clearest signs of problem gambling. This behaviour often leads to larger losses and increased financial stress over time.
Spending Beyond Your Means
Using money set aside for rent, food, bills, or other essential expenses to fund gaming is a serious warning sign. Healthy gaming should only ever involve money you can genuinely afford to lose.
Hiding Your Gaming Activity
Feeling the need to conceal how much time or money you spend on gaming from family or friends is a sign that your relationship with gaming may have become unhealthy and needs to be addressed.
Gaming Affecting Your Wellbeing
If gaming is causing you anxiety, sleep problems, relationship difficulties, or affecting your performance at work or school, it is time to step back and seek help. Your overall wellbeing is always more important than any game.
Where to Get Help in the Philippines
If you or someone you know is struggling with problem gambling, the following organisations in the Philippines can provide confidential support and guidance:
- National Council on Problem Gambling Philippines — provides counselling and referral services for individuals and families affected by problem gambling.
- In Touch Community Services — offers mental health support and crisis counselling available to players across the Philippines.
- Gamblers Anonymous Philippines — a peer support group for individuals who want to stop gambling and rebuild their lives.
You can also contact our support team at [email protected] and we will help connect you with the appropriate resources. There is no shame in asking for help — it is the first and most important step toward recovery.
Need Help or Have Questions?
Our support team is here for you. Visit our FAQ page for quick answers, or log in to your account to manage your responsible gaming settings at any time.